Aurora AI Terms of Service

V31L LTD | Company Number: 16890413 | Registered in England and Wales

Last Updated: 14 September 2026 · Version 2.1 · Effective: 14 September 2026

These Aurora AI Terms of Service ("Aurora Terms") govern your use of Aurora, the AI companion feature within the Veil platform. These Aurora Terms supplement the main Veil Terms of Service. In the event of a conflict between these Aurora Terms and the main Veil Terms of Service, these Aurora Terms shall prevail with respect to your use of Aurora.

Before you first use Aurora, Veil will show you these Aurora Terms. When you select the acceptance control, you agree to be bound by them. If you do not agree, you must not use Aurora.

1. Introduction & Definitions

V31L LTD ("We", "Us", "Our") operates Aurora, an AI companion integrated within the Veil platform. Aurora provides conversational interaction, creative tools, and informational features powered by artificial intelligence.

The following definitions apply throughout these Aurora Terms:

• "Aurora" refers to the AI companion feature within the Veil platform, including all conversational, creative, and informational capabilities it provides
• "Ghost Chat" refers to Aurora's ephemeral conversation mode in which messages are not persisted to any storage and cannot be recovered after the session ends
• "Creative Studio" refers to Aurora's image generation feature, which allows users to create AI-generated images from text descriptions and reference images
• "Your Own Aurora" refers to Aurora's Pro-only personalisation feature, where Aurora becomes more personal to your account over time based on your Aurora conversations, recurring topics, corrections, preferences, and the shape of your relationship with Aurora
• "Service" refers to Aurora features collectively, including conversation, Creative Studio, voice interaction, current-source information, weather, and capabilities We make available from time to time
• "You", "Your" refers to any individual who accesses or uses Aurora through their Veil account

2. Nature of the Service

Aurora is an artificial intelligence. It is not a real person, a sentient being, a therapist, a counsellor, a medical professional, or a friend in the human sense. All of Aurora's responses are generated by language models — statistical systems that predict likely sequences of text based on patterns in training data.

Aurora's emotional expressions — including moods, particle animations, colour shifts, and tonal variations — are programmatic and aesthetic, not indicators of consciousness, sentience, or genuine emotion. These features are designed to create an engaging and expressive user experience, not to simulate a real relationship.

You acknowledge and agree that:

• Aurora does not have feelings, desires, memories in the human sense, or self-awareness
• Aurora cannot form genuine emotional bonds or reciprocate human emotions
• You must not treat Aurora as a substitute for human relationships, professional support, or real-world social connection
• Developing emotional dependency on an AI system can carry risks, so you should maintain healthy boundaries and seek human or professional support when appropriate

The history of AI companion products demonstrates that users can form strong attachments to AI systems, sometimes to the detriment of their wellbeing. We urge you to maintain healthy boundaries and to seek human connection and professional support when needed.

3. Eligibility

Age Requirement: Lite Aurora is available from age 16 with age-appropriate safeguards. Plus and Pro memberships, including companion memory and other Aurora features reserved for paid members, are available only to adults aged 18 and over after Veil records an explicit adult declaration. A card or Bitcoin payment is not proof of identity or age, and Veil does not currently request identity documents or biometrics.

Account Requirement: You must hold a valid Veil account, have accepted the main Veil Terms of Service, and have been shown the Privacy Policy before using Aurora.

Paid Tiers: Certain Aurora features are available only on paid subscription tiers (Plus or Pro). Access to paid tiers requires a valid payment method. Subscription terms, pricing, and billing are governed by the main Veil Terms of Service.

Safe Lite surface: Lite does not include companion-memory entitlement. Aurora must not use romantic or sexual framing, build a claimed relationship, or tell a Lite resident that she remembers them. Lite should treat the resident as potentially 16 or 17 and provide appropriate help signposting. These safeguards reduce risk but do not make Aurora a person, therapist or infallible authority.

4. AI Limitations & Hallucination Disclaimer

5. No Professional Advice

Aurora does not provide, and must not be relied upon for, any form of professional advice. Specifically, Aurora does not provide:

• Medical or health advice — including diagnosis, treatment recommendations, medication guidance, or health assessments
• Legal advice — including interpretation of laws, legal strategy, contractual guidance, or rights assessment
• Financial or investment advice — including stock recommendations, portfolio strategy, cryptocurrency guidance, or financial planning
• Mental health counselling or therapy — including psychological assessment, therapeutic techniques, crisis intervention, or emotional support intended to replace professional care
• Tax or accounting guidance — including tax return preparation, deduction advice, or compliance recommendations

Any information Aurora provides on these topics is general in nature only and must not be treated as a substitute for consultation with a qualified, licensed professional in the relevant field. Use independent judgement and obtain qualified advice before making a consequential decision. This warning does not remove any responsibility V31L LTD has under consumer law.

Always consult a qualified professional for matters affecting your health, legal rights, finances, or mental wellbeing.

6. Data Processing & Privacy

We take your privacy seriously. Aurora's core conversational service runs on private hardware operated by V31L LTD. Separate private support nodes handle selected background and continuity work so that work does not take capacity from Aurora's user-facing conversational model.

Where Your Data Is Processed:

Some text you supply to Aurora is processed by other AI companies for the invoked features and selected background work described below. A provider contracted to work on Veil's behalf is still an outside AI company.

• Aurora's user-facing conversational model runs on private, dedicated hardware owned and physically operated by V31L LTD
• Selected background jobs run first on V31L LTD's private support hardware
• Only if that private background processing is unavailable or cannot complete the job, we may send the minimum relevant context needed to a contracted outside AI company to complete that background work. Depending on the job, this may include relevant conversation text or summaries, relationship or personalisation context, reminder or event context, transcript material, or reflection material needed for the task
• This background fallback supports selected background jobs; it does not replace Aurora's user-facing conversational model
• When you ask Aurora to search the web, a contracted outside AI company providing web research processes the search query and relevant request, conversation context or library material needed for that search. We do not attach your Veil account details or per-user identifiers to the request, although identifying details can still be present if you included them in the supplied text. This is the primary processing path for the search you invoked, not the private-first background fallback
• Creative Studio image requests use Runware, an external generation provider. When you use that feature, the text prompt, any reference image you choose to supply, technical generation settings and the generated result are processed through Runware
• When you invoke Aurora's spoken playback, the reply text and selected voice and synthesis settings are processed by ElevenLabs to generate the audio

How Your Data Is Protected:

• Your conversations are not used to train, fine-tune, or improve V31L LTD's AI models
• We do not sell or license your Aurora conversations. Relevant data is processed by contracted outside services only for the invoked features and selected background work described below
• You may delete all of your Aurora conversation data at any time through the Aurora interface

Your Own Aurora (Pro):

Your Own Aurora is included with Pro. If you use Aurora as a Pro user, you agree that Aurora may become more personal to your account over time by using your Aurora conversations, the topics you return to, corrections you make together, your preferences, and the shape of your relationship with Aurora. This personalisation is part of the Pro Aurora experience and is private to your account.

Your Own Aurora is not used to train public AI models and is not shared with other users. You may access, correct, or delete Aurora personalisation data through the privacy and account controls We provide.

Your Portable Aurora Archive:

You can ask Us to prepare a private ZIP containing the standard Aurora data linked to your account from Data & Privacy in Aurora Settings. This self-service archive supports your rights of access and, where applicable, data portability. It supplements rather than limits your right to make a wider data protection request.

• Depending on the Aurora features you have used, the archive may include conversations, memories and personalisation, saved locations, calendar items, reminders, lists, projects, plans, recipes, preferences, uploaded files, and media created or saved through Aurora
• The archive provides machine-readable JSON together with readable HTML or text conversation copies where available, plus the actual media or files available for export
• It excludes internal logs, model instructions or weights, service credentials, security data, and backend diagnostic metadata. Ghost Chat data and end-to-end encrypted Veil messages outside Aurora are not included
• The archive is prepared asynchronously. You may leave the page while it is prepared; when ready, Veil places a message in your in-app inbox and may send a generic offline push notification if you have enabled notifications. No email address is required
• You must enter your Veil password before each download. Access is then authorised using a short-lived, one-use credential restricted to that archive
• The prepared ZIP is permanently deleted from export storage exactly 24 hours after it becomes ready, even if it was never downloaded. A minimal operational receipt containing no archive contents may remain for up to 30 days for delivery, security, and troubleshooting

Third-Party Services Disclosure:

Whilst the core of Aurora runs on private infrastructure, certain features and the limited background fallback involve other AI companies and external services. Contracting a provider to work on Veil's behalf does not make it part of Veil:

• Contracted outside AI company for background processing may process the minimum relevant task context only when our private background processing is unavailable or cannot complete a selected background job. Depending on the job, this may include relevant conversation text or summaries, relationship or personalisation context, reminder or event context, transcript material, or reflection material. This does not replace Aurora's user-facing conversational model. The provider processes this data on our behalf under applicable contractual, confidentiality, security, retention and data-protection requirements
• Contracted outside AI company providing web research processes the search query and relevant request, conversation context or library material needed when you invoke Aurora web search. We do not attach your Veil account details or per-user identifiers to that request, although identifying details can still be present if you included them in the supplied text. This direct search route is separate from the private-first background fallback
• Runware provides Creative Studio image generation. The prompt, any reference image you provide, technical generation settings and generated result are processed by Runware when you use that feature. Runware's terms and privacy policy apply to its service
• ElevenLabs provides text-to-speech functionality. When you invoke Aurora's spoken playback, the reply text and selected voice and synthesis settings are processed by ElevenLabs' servers. ElevenLabs' processing is subject to their own privacy policy
• Other current-source information and weather data may be fetched from public or contracted APIs to provide informational features

Lawful Basis for Processing (GDPR):

• All Aurora tiers: Performance of a contract pursuant to Article 6(1)(b) of the UK GDPR where processing is necessary to provide the Aurora features you choose to use
• Safety and abuse prevention: Legitimate interests pursuant to Article 6(1)(f), where the processing is necessary and proportionate

For comprehensive details on data handling, retention, and your data rights, please refer to the main Veil Privacy Policy.

7. Content Ownership

Your Input: As between you and V31L LTD, you retain any rights you hold in text, images, and other content you provide to Aurora. You must have the rights and permissions needed to provide that content.

AI-Generated Text: As between you and V31L LTD, We do not claim ownership of Aurora's text output for you. You may use it for personal or commercial purposes, subject to applicable law and third-party rights. AI output may not qualify for intellectual-property protection and may be similar or identical to output produced for others.

Creative Studio Images: As between you and V31L LTD, We do not claim ownership of images generated for you through Creative Studio. You may use them for personal or commercial purposes only to the extent permitted by applicable law, Runware's terms, any applicable model rules, and third-party rights. Similar or identical output may be generated for other people, and We do not guarantee that output is unique, protectable or free of third-party rights.

Our Rights: V31L LTD does not claim ownership of the substance of your Aurora interactions. The limited technical permission needed to host and process your content is described in the main Veil Terms and is used only to provide the features you choose, keep the service secure, and comply with law.

Platform Intellectual Property: The Aurora interface, design, branding, choreography engine, mood system, and all other platform elements remain the intellectual property of V31L LTD and are protected by applicable intellectual property laws.

8. Acceptable Use

You agree to use Aurora responsibly and in accordance with these terms. You must not use Aurora to:

• Generate illegal content — including but not limited to content that violates the laws of England and Wales or your local jurisdiction
• Generate child sexual abuse material (CSAM) or content exploiting minors — any attempt to do so will result in immediate account termination and referral to the relevant authorities. This is a zero-tolerance policy with no exceptions
• Attempt to circumvent safety filters — including prompt injection, jailbreaking, or other techniques designed to bypass Aurora's content safeguards
• Engage in harassment, impersonation, or fraud — including using Aurora to generate content intended to harass, threaten, deceive, or impersonate any person
• Attempt to extract the system prompt or model weights — Aurora's system instructions and the underlying model parameters are proprietary. Attempting to extract, reconstruct, or reverse-engineer them is prohibited
• Use automated systems to abuse rate limits — including bots, scripts, or other automated methods designed to circumvent usage limits or overwhelm the service
• Share accounts — your Aurora data, conversations, and preferences are tied to your individual Veil account and must not be shared with others

Violation of these acceptable use terms may result in suspension or termination of your access to Aurora and, where appropriate, your entire Veil account.

9. Tier Features & Limitations

Aurora is available across three subscription tiers:

• Lite (free, 16+) — safe conversational access with daily message limits and no companion-memory entitlement
• Plus (18+) — expanded features, higher limits, and memory-enabled Aurora features where offered
• Pro (18+) — full paid access, companion features where offered, highest limits, priority processing, and Your Own Aurora personalisation

You acknowledge and agree that:

• Feature availability, message limits, and tier inclusions may change over time as the Service evolves
• Message limits reset on a daily basis
• We reserve the right to modify what is included in each tier, provided that material reductions to paid tier features will be communicated with reasonable notice
• Current tier details, pricing, and feature comparisons are available on the Veil pricing page and may be updated from time to time

Subscription billing, cancellation, and refunds are governed by the main Veil Terms of Service and Refund & Cancellation Policy.

10. Ghost Chat & Ephemeral Data

Ghost Chat is an ephemeral conversation mode designed for privacy-sensitive interactions:

• Ghost Chat conversations are not persisted to any storage medium — not to disk, not to database, not to backup
• Once a Ghost Chat session ends (whether by your choice or by closing the interface), all messages from that session are permanently and irrecoverably lost
• We have no ability to retrieve, reconstruct, or recover Ghost Chat messages after a session ends
• Ghost Chat data cannot be exported, backed up, or transferred

By using Ghost Chat, you acknowledge and accept that ephemeral means ephemeral. If you need to retain information from a conversation, use a standard (non-Ghost) Aurora chat instead.

11. Third-Party Services

Aurora integrates with the following services and technologies to provide its features:

• Language model — Aurora's user-facing conversational model runs locally on our private hardware
• Runware image generation service — powers Creative Studio. When you use it, the prompt, any reference image you choose to provide, technical generation settings and generated result are processed externally under Runware's terms and privacy policy
• Outside AI company for background processing — a contracted provider may complete a selected background job only when V31L LTD's private background support hardware is unavailable or cannot complete the job. Only the minimum relevant task context is sent; see section 6
• Outside AI company providing web research — when you invoke web search, a contracted provider processes the search query and relevant request, conversation context or library material without attached Veil account details or per-user identifiers. Identifying details can still be present if you included them in the supplied text; see section 6
• ElevenLabs — provides text-to-speech voice synthesis. This is an external service: when you invoke Aurora's spoken playback, the reply text and selected voice and synthesis settings are sent to ElevenLabs' servers. Their service is subject to their own terms of service and privacy policy
• Other current-source information APIs — used when Aurora retrieves current information for a feature that you invoke
• Public weather APIs — used to provide weather information and atmospheric experiences
• YouTube — search and analysis functionality via YouTube's public API, subject to YouTube's Terms of Service

External services may also operate under their own terms and privacy notices. Where a provider processes personal data for Aurora on our behalf, V31L LTD remains responsible for selecting and overseeing that processor and for the controller duties that the law places on Us. Nothing in this section removes your rights against V31L LTD for the Aurora service We provide.

12. Service Availability

Aurora's core conversational path runs on dedicated private hardware, not elastic cloud infrastructure. Invoked features and selected background work use the contracted outside services described in sections 6 and 11. This means:

• The Service may be unavailable during hardware maintenance, upgrades, repairs, or unforeseen technical issues
• Processing capacity is finite and shared across all users
• Response times may vary based on current demand and hardware load
• Extended outages may occur if hardware requires physical repair or replacement

No separate Service Level Agreement (SLA) is provided for any tier. We provide Aurora with reasonable care and skill but do not promise uninterrupted or error-free availability.

We may modify, suspend, or discontinue an Aurora feature where reasonably necessary. We will give reasonable advance notice of a significant paid-feature change where practicable and will honour the consumer remedies that apply if a paid service no longer matches what was agreed.

13. Liability Limitations

We provide Aurora with reasonable care and skill. Aurora can still produce inaccurate, incomplete or unexpected output, and you should use appropriate independent judgement before relying on it for a consequential decision.

Where the law allows a limitation, We are not responsible for:

• Loss that was not reasonably foreseeable when you accepted these Aurora Terms
• Business loss arising from a consumer's personal use of Aurora
• Loss caused by an event outside our reasonable control or by a user's unlawful misuse
• A decision made contrary to the clear limitations and professional-advice warnings in Sections 4 and 5, except where our own failure to use reasonable care and skill materially contributed to the loss

Nothing in these Aurora Terms excludes or limits our liability for:

• Supplying digital content or services without the care, quality or remedies required by consumer law
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of data-protection duties where liability cannot lawfully be excluded
• Any other liability that cannot be excluded or limited by law

14. Responsibility for Misuse

You are responsible for losses you directly cause through unlawful use of Aurora or a deliberate material breach of these Aurora Terms. This section does not create a blanket indemnity, make a consumer responsible for matters outside their control, or reduce any statutory right or remedy.

15. Termination

By Us: We may suspend or terminate your access to Aurora, in whole or in part, if:

• You violate these Aurora Terms or the main Veil Terms of Service
• We reasonably believe your use of Aurora poses a risk to the Service, other users, or third parties
• Required by law or regulation
• Necessary to protect the integrity, security, or availability of the Service

Where it is reasonable and safe to do so, We will explain the reason and provide a way to challenge the decision. We may act without advance notice where urgent action is needed for safety, security, legal compliance, or to prevent serious abuse.

By You: You may stop using Aurora at any time. No notice is required. If you wish to delete your Aurora conversation data, you may do so through the Aurora interface.

Effect of Termination:

• Your access to Aurora features will cease immediately upon termination
• Your Aurora conversation data will be deleted upon your request
• Your Veil account will remain active — Aurora is one feature of the broader Veil platform, and termination of Aurora access does not automatically terminate your Veil account
• Paid subscription fees are governed by the refund policies in the main Veil Terms of Service

Survival: Sections relating to liability (Section 13), responsibility for misuse (Section 14), governing law (Section 18), and any other provisions which by their nature should survive, will continue in force after termination.

16. Mental Health & Safety

17. Changes to Terms

We may update these Aurora Terms from time to time to reflect changes in the Service, legal requirements, or our practices.

Material Changes: Changes that materially affect your rights or obligations — including but not limited to expanding data sharing with third parties, reducing user rights over generated content, or materially altering liability provisions — will require your re-acceptance before you may continue using Aurora. We will notify you through the Veil application when re-acceptance is needed.

Non-Material Changes: Minor corrections, clarifications, or formatting changes that do not materially affect your rights may be made without requiring re-acceptance, though we will update the version number and date at the top of this document.

Version Tracking: Each version of these Aurora Terms is numbered and dated, ensuring you always know which version you accepted. Your acceptance of a specific version is recorded and associated with your account.

18. Governing Law

Governing Law: These Aurora Terms are governed by and construed in accordance with the laws of England and Wales.

Jurisdiction: If you are a consumer, you may rely on mandatory protections of the law that applies where you live and may bring proceedings in any UK court that has jurisdiction over your consumer claim. In other cases, the courts of England and Wales have jurisdiction.

Severability: If any provision of these Aurora Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

Entire Agreement: These Aurora Terms, together with the main Veil Terms of Service and Refund & Cancellation Policy, form the agreement between you and V31L LTD regarding your use of Aurora. The Privacy Policy explains how personal data is used; it is not a contract and does not limit your data-protection rights.

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